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Emails and texts from Barclays

We may text or call you to confirm a transaction or contact you by email from time to time with useful advice and information about products and services, but we'll...

• Never email or text you a link that takes you straight to the Online Banking log-in page
• Never email or text you asking you to verify your account or security details
• Never email, text or call to ask you for your card details, PINs, PINsentry codes or passwords
• Never email you asking you to confirm a recent transaction
• Never call you to tell you how to respond to a confirmation text message

If you've received a suspicious email that claims to be from us, please forward it to internetsecurity@barclays.co.uk and then delete the email immediately.

If you receive a text message asking you to call the bank on a number you don't recognise, check it's a genuine Barclays fraud team number using our Telephone number checker or call using a number on the bank's website or the back of your card.

Important Security Update

We understand that a number of our customers are receiving fraudulent emails purporting to come from a Barclays email account. These emails contain attachments that are used to install a Trojan to provide an entry point for a hacker to access your computer, and refers to a successful transaction. If you have received this email, please delete immediately without opening it. If you have inadvertently opened the email and its attachments, the PC should not be used at all and disconnected from any network immediately. You should seek professional assistance in having the PC completely formatted and re-built to fully ensure that the malware has been removed from the PC. Remember, you should never open emails or attachments that you do not recognise, do not believe you have requested, or do not believe refers to you.

Always be on your guard

• Be vigilant: If you notice any changes to the login process including any additional fields (e.g. a request for your full memorable word rather than 2 characters), unusual delays, unexpected errors reported on screen, or denial of access, please contact Barclays using the contact us page.
• Do not disclose your Personal Identification Number (PIN), card details, login details, memorable word, or passcode in response to unsolicited emails or telephone calls, even when they claim to be from Barclays or an official body such as the Police.
• Always access Online Banking by typing the address into your web browser. Barclays will not send emails asking you to click on a link that requires you to disclose personal or login details.
• Never share or write down your telephone and online banking login details, memorable word, passcode and card PINs.
• Make sure that you choose a secure PIN/memorable word which would be difficult for somebody to guess and do not share your passwords between websites.
• Avoid using online banking in cyber cafés and through unsecured WiFi networks where possible. Internet cafés are not always secure and sometimes these computers save passwords and other personal information automatically without your knowledge.

Withdrawal of Egyptian Pound (EGP) Payments

Following guidance on regulatory controls Barclays has taken the decision to withdraw Egyptian Pound (EGP) outward payment capability.

Whilst there are no Egyptian exchange control restrictions on Barclays selling EGP (e.g. to allow Barclays' clients to send EGP payments), there are stringent 'bank buy' restrictions. This means for example that if you send an EGP payment that cannot be delivered, Barclays is not permitted to 'buy back' the EGP to refund you. For this reason and to ensure clients are not left financially disadvantaged, the EGP outward payment capability has been withdrawn.

Payments to Egypt can still be sent in other currencies such as GBP, EUR and USD.