Emails and texts from Barclays
We may text or call you to confirm a transaction or contact you by email from time to time with useful advice and information about products and services, but we'll...
If you've received a suspicious email that claims to be from us, please forward it to firstname.lastname@example.org and then delete the email immediately.
If you receive a text message asking you to call the bank on a number you don't recognise, check it's a genuine Barclays fraud team number using our Telephone number checker or call using a number on the bank's website or the back of your card.
Important Security Update
We understand that a number of our customers are receiving fraudulent emails purporting to come from a Barclays email account. These emails contain attachments that are used to install a Trojan to provide an entry point for a hacker to access your computer, and refers to a successful transaction. If you have received this email, please delete immediately without opening it. If you have inadvertently opened the email and its attachments, the PC should not be used at all and disconnected from any network immediately. You should seek professional assistance in having the PC completely formatted and re-built to fully ensure that the malware has been removed from the PC. Remember, you should never open emails or attachments that you do not recognise, do not believe you have requested, or do not believe refers to you.
Always be on your guard
Withdrawal of Egyptian Pound (EGP) Payments
Following guidance on regulatory controls Barclays has taken the decision to withdraw Egyptian Pound (EGP) outward payment capability.
Whilst there are no Egyptian exchange control restrictions on Barclays selling EGP (e.g. to allow Barclays' clients to send EGP payments), there are stringent 'bank buy' restrictions. This means for example that if you send an EGP payment that cannot be delivered, Barclays is not permitted to 'buy back' the EGP to refund you. For this reason and to ensure clients are not left financially disadvantaged, the EGP outward payment capability has been withdrawn.
Payments to Egypt can still be sent in other currencies such as GBP, EUR and USD.