IMPORTANT UPDATE: A scheduled update of Safari will impact your access to Wealth Online Banking.
If you have updated to Safari 12 then you will only be able to access Wealth Online Banking if:
Clients using Internet Explorer 10 or Safari 11 will not be impacted by this change.
ACTION REQUIRED: Changes to the Mozilla Firefox browser will impact your access to Wealth Online Banking.
Access to some of our digital services such as Wealth Online Banking are currently available via the following web browsers:
However, from Wednesday 5 September 2018, Mozilla Firefox is withdrawing their support for Mozilla Firefox ESR 52 which may result in you no longer being able to log in to Wealth Online Banking.
What action do you need to take to retain access?
To ensure continued access to Wealth Online Banking, you will need to move to an alternative browser before 5 September 2018. Internet Explorer and Safari browsers are not impacted and users can still continue to access our Digital Channels.
We are working with our security vendors to release a new version of the software which does not rely on 'plug-ins' and will therefore operate successfully with our digital services on Mozilla Firefox ESR 60.
We will notify you as soon as they are available.
Attention - Known phishing attack targeting UK banks.
Phishing is where a fraudster emails a client pretending to be from Barclays or another trusted source. We are aware that highly organised criminals have been emailing clients purporting to be from Barclays requesting attachments to be opened. By doing this they are able to download malicious software and gain access to your PC to steal information, download a virus or attempt to make payments.
Remember - Be aware of unsolicited emails - Do not click on links or open attachments from senders you are unsure of. Also ensure you have Anti-virus protection installed on your computer/mobile.
If you've received a suspicious email that claims to be from us, please forward it to firstname.lastname@example.org and then delete the email immediately.
For further information of fraud types, please view our security videos.
Important Fraud Alert - Fraudsters impersonating Barclays are targeting Barclays online banking users.
We have been made aware of fraudsters calling clients, pretending to be from Barclays, advising that their accounts or systems may have been compromised and that they need to move money from their account/s. Variations of the conversation include moving money to 'test accounts' or 'cloud accounts' to 'protect it'.
This is a scam. Barclays will never call you to move money to other accounts. Barclays will also never call and ask you for remote access to your computer unless you have initiated the request. Fraudsters can also manipulate caller ID software so that it displays a genuine looking number in order to convince you they are calling from Barclays or whichever company they are impersonating.
Please remain vigilant and make other users aware. If you receive such a call, please hang up and contact us on +44(0)1624 684448 For more information, please watch our Vishing fraud awareness video.
Don't have a smart card?
Never log into Wealth Online Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. Barclays provides free online security software, Webroot Security Anywhere.
Important Information: Security reminder
We strongly recommend (where possible) that you use minimum dual approval for payments and administration changes (minimum one user to input, one user to approve).
We also recommend that the input and approval actions are undertaken by users on different computers/devices. This will help with the prevention of internal and external fraud cases.
Important Security Update
We understand that a number of our customers are receiving fraudulent emails purporting to come from a Barclays email account. These emails contain attachments that are used to install a Trojan to provide a hacker access your computer, and refer to a successful transaction. If you have received this email, please delete immediately without opening. If you have inadvertently opened the email and its attachments, the PC should not be used at all and disconnected from any network immediately. You should seek professional assistance in having the PC completely formatted and re-built to fully ensure that the malware has been removed from the PC.
Remember, you should never open emails or attachments that you do not recognise, do not believe you have requested, or do not believe refers to you.
Important Security Information
You will commit a criminal offence if you act outside your authority in relation to this computer.
The penalty is a FINE, IMPRISONMENT or BOTH.
If you are acting outside your authority, DO NOT PROCEED any further. If you are acting within your authority, please note that your use of this system may be monitored by Barclays for operational or business reasons.
You leave your PC with smartcard unattended at your own risk.