New Malware Threat - Keeping Safe Online
A new variant of malware has been detected targeting users of internet banking. The malware tries to trick users into entering their Smart Card and PIN to perform 'additional security verification'. We would like to assure clients that no new verification steps have been introduced and any new screens asking for such information should be treated as fraudulent. If you notice any unusual behaviour while logging on, authorising payments or approving administrative changes, please remove your Smart Card immediately and contact us on +44(0)1624 684448.
We would also like to assure clients that press reports of cyber-attacks on UK financial institutions are unrelated to this notification. To keep safe online please view our Security pages for further information.
Published (10 Nov 2016)
Mac OS 10.12 Sierra
Apple have recently released their new Mac OS 10.12 Sierra operating system for Macs. Please note, this operating systems is not currently supported and may cause issues and prevent access to Barclays Wealth Online Banking if installed. In line with our security strategy we will endeavour to support Sierra once it has gone through our complete testing and oversight process.
Don't have a smart card?
Never log into Wealth Online Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. Barclays provides free online security software, Webroot Security Anywhere.
Important Information: Security reminder
We strongly recommend (where possible) that you use minimum dual approval for payments and administration changes (minimum one user to input, one user to approve).
We also recommend that the input and approval actions are undertaken by users on different computers/devices. This will help with the prevention of internal and external fraud cases.
Important Security Update
We understand that a number of our customers are receiving fraudulent emails purporting to come from a Barclays email account. These emails contain attachments that are used to install a Trojan to provide a hacker access your computer, and refer to a successful transaction. If you have received this email, please delete immediately without opening. If you have inadvertently opened the email and its attachments, the PC should not be used at all and disconnected from any network immediately. You should seek professional assistance in having the PC completely formatted and re-built to fully ensure that the malware has been removed from the PC.
Remember, you should never open emails or attachments that you do not recognise, do not believe you have requested, or do not believe refers to you.
Important Security Information
You will commit a criminal offence if you act outside your authority in relation to this computer.
The penalty is a FINE, IMPRISONMENT or BOTH.
If you are acting outside your authority, DO NOT PROCEED any further. If you are acting within your authority, please note that your use of this system may be monitored by Barclays for operational or business reasons.
You leave your PC with smartcard unattended at your own risk.