Frequently asked questions

About Barclays Wealth

Q1: How is Barclays Wealth linked to Barclays Bank PLC?
Q2: How long has Barclays Wealth been in operation?
Q3: Do I need to be an existing Barclays Bank customer to use Barclays Wealth products or services?
Q4: What is your environmental policy?
Q5: What is your position on corporate social responsibility?
Q6: Has Barclays Wealth won any awards for its products or services?
 

Q1: How is Barclays Wealth linked to Barclays Bank PLC?

Barclays Wealth is the wealth management division of Barclays and operates through Barclays Bank PLC and its subsidiaries. Barclays Wealth works closely with other business units from across the Barclays Group – including retail and commercial banking in the UK and overseas – to help individuals and companies build and manage their wealth.

Because of this, we are able to offer products and services that can help you manage all aspects of your wealth – such as stockbroking, offshore banking, asset management, financial planning, private banking, and much more.

Q2: How long has Barclays Wealth been in operation?

Barclays Wealth was launched in October 2006. However, the individual business areas that make up our wealth management division – including Private Banking and Barclays Stockbrokers – have been in operation for many years as part of the wider Barclays Group.

Q3: Do I need to be an existing Barclays Bank customer to use Barclays Wealth products or services?

No. As long as you meet the eligibility criteria that may apply to specific products and services, you can bank with Barclays Wealth.

Q4: What is your environmental policy?

We are aware that, as a global financial services organisation, we have a significant impact on the environment. We take this issue seriously and our strategy for reducing this impact is integral to the way we conduct our business.

We aim to:

1. Reduce our impact in the environment by:

• Using energy and fuel more efficiently to reduce our emissions
• Reducing our use of resources such as water and paper
• Improving waste management through reduction, reuse and recycling

2. Implement an environmental management system in key operations worldwide.

3. Manage the environmental risk associated with our activities. This means ensuring that environmental risk is managed in business lending and the supply chain decisions worldwide.

4. Be one of the leaders in environmental responsibility.

We have set five year targets to help measure our performance. Barclays is ranked in the platinum band of the Business in the Community Environment Index 2006.

If you would like to know more about our environmental policy, please contact us.

Q5: What is your position on corporate social responsibility?

We are committed to sustainable and responsible banking. Through our Corporate Responsibility programme, we are committed to:

• Addressing financial exclusion in both developing and developed countries, including the UK
• Reducing our impact on the environment and tackling climate change
• Investing in and supporting local communities
• Encouraging and supporting diversity in our workforce
• Acting fairly, ethically and with integrity in everything that we do

Visit the Barclays Corporate Responsibility site to find out more.

Q6: Has Barclays Wealth won any awards for its products or services?

Yes. This is a source of great pride for us, as they are a measure of how well we perform for our clients in this highly competitive industry.

Some of the most recent awards that Barclays Wealth, or the companies that are part of Barclays Wealth, have won include:

• Wealth Manager of the Year 2007 – Global Investor
• Voice of Client Initiative – Spear’s Wealth Management High Net Worth Awards 2007

International and Private Banking:

• Best UK and International Private Bank for Entrepreneurs 2006 - Euromoney

Barclays Stockbrokers Limited:

• Stockbroker of the Year – Investors Chronicle 2006
• Best Advisory Stockbroker: Cost – Investors Chronicle 2006
• Best International Stockbroker: Cost (joint winner) – Investors Chronicle 2006
• Best International Stockbroker: Research/Customer Service – Investors Chronicle 2006
• Best Online Stockbroker – Private Investor Awards 2006
• Best Stockbroker website – Private Investor Awards 2006

Barclays Capital:

• European Bond House of the Decade – Financial News 2006
• Best Multiple Product Platform – Profit & Loss 2006

Barclays Global Investors Limited:

• No. 1 Asset Manager – Global Investor 2006

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Using the Barclays Wealth website

Q1: What are the minimum system requirements to use the Barclays Wealth site?
Q2: What is your policy on website accessibility?
Q3: How secure is the Barclays Wealth site?
Q4: How can I be sure that an email claiming to be from Barclays Wealth is genuine?
Q5: Does the Barclays Wealth site use cookies?
Q6: I’m having trouble using your site. What can I do?

This site is best viewed at a screen resolution of 1024 x 768 pixels and a minimum of 800 x 600 pixels. If you want to check or change your screen resolution, please refer to your operating system user manual.

With an increasing number of browsers and operating system combinations we have not been able to test all possible configurations. However, we have tested the most popular combinations used by clients. These are:

• Microsoft Internet Explorer 6 & Firefox on Windows XP
• Microsoft Internet Explorer 7 on Vista
• Safari on OSX

You can find out which browser version you are using by following the relevant instructions for your browser below.

Microsoft Internet Explorer:

• Select ‘Help’ on the browser options at the top of the screen
• Select ‘About Microsoft Internet Explorer’
• A pop-up window will display the type of browser you are currently using

Customised browsers

• These should have a similar function to let you see which browser you’re using. Please refer to your browser provider for more information.

We also recommend that you regularly update your PC with any security patches that become available from your operating system manufacturer.

We want the Barclays Wealth website to be accessible to everyone. Where possible, we make our site compatible with screen readers and follow design guidelines developed by the Web Accessibility Initiative and the RNIB.

You can also change your computer settings, including text size, to make websites like ours more accessible. Learn more about how you can make browsing easier.

The security of your financial information is very important to us, and we take every step to protect you online. We use the latest technology to ensure that our online service is safe and secure.

We’ve also compiled some security advice for you, which will tell you more about PC security, anti-virus protection, firewalls and downloads.

We are aware that fraudsters are operating on the internet, with many scams targeting financial services organisations and their clients, especially via bogus or ‘phishing’ emails.

We will never send you an unsolicited email asking for personal security information. Please do not respond to any email that requests any of your security details. You can learn more about protecting yourself against bogus emails and recent online scams in our Security section.

If you receive a bogus email claiming to be from Barclays Wealth, please contact us to report it.

Some Barclays Wealth pages use cookies to support your use of the site. They do not harm your system – they simply store or gather site information.

Cookies help you do things online, like remembering logon details so you don’t have to re-enter them when revisiting a site. Learn more about cookies.

 If you’re having trouble finding what you’re looking for on the site, our Site Map should help you.

If you’re unable to view our site correctly, please ensure that your system meets our minimum recommended system requirements.

If you’re still having trouble, please contact us.

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Products and services offered by Barclays Wealth

Q1: What products and services does Barclays Wealth offer to companies?
Q2: Can I speak to someone about my financial situation?
Q3: How can Barclays Wealth help me plan my retirement? 
Q4: Does Barclays Wealth offer inheritance planning services?
Q5: Does Barclays Wealth Provide a Will Writing Service?
Q6: Does Barclays Wealth offer any products based on ethical investment?
Q7: I am a Financial Adviser. How can you help me?
Q8: I represent a charity. Can Barclays Wealth help us organise our investments?
Q9: Are your services open to non-UK residents?
Q10: How do I open a Barclays Stockbrokers account?
Q11: I’d like to manage my own investments. Can I do this through Barclays Wealth?
Q12: Does Barclays Wealth offer joint accounts?
Q13: Does Barclays Wealth offer services from other providers?
Q14: How can I give you feedback or make a complaint about your service?
Q15: Why aren’t Barclays Wealth products and services available to everyone?
Q16: Is there a minimum investment required to use Barclays Wealth services?
Q17: Do you offer accounts or services for international students?
Q18: Why am I being asked to quote IBAN or SWIFTBIC codes when making a transaction?
Q19: How do I bank online as an international corporate / intermediary client?

We offer a wide range of banking and investment solutions to help companies build and protect their wealth. Please visit our institutions and intermediaries section to find out more or contact us to see how we could help your business.

Of course. Please contact us and we’ll be in touch with you as soon as possible.

We offer a number of products and services designed to help you build the funds you’ll need to help you enjoy your retirement years to the full. We can evaluate your goals, personal circumstances and projected living costs to set financial targets, and look to achieve these using an investment plan that’s tailored to you.

You can learn more on our financial planning page, or contact us to arrange an appointment with a Barclays Wealth financial planning manager.

Yes. We have a tradition of excellence in the provision of trust and executorship services. This, together with our high credit rating, means that we are able to act for many of the world’s most influential entrepreneurs, families and senior corporate executives.

We can also work closely with you to help you reduce the burden of inheritance tax on your loved ones. To obtain advice that’s tailored to your personal circumstances, please contact us.

We can offer you a professional and reliable service designed to help you protect your investments for future generations. This service is available to anyone domiciled in England and Wales, whether or not you are an existing Barclays Wealth client. It is competitively priced, quick, easy and efficient. For more information, please contact us.

We run some portfolios with ethical restrictions. In addition, because our services are based on a high degree of personal service, we can use our knowledge of your preferences to structure an investment strategy that meets both your financial and ethical objectives.

Please contact us to find out more about how we could help you structure an ethical investment strategy.

Barclays Wealth is one of leading providers of investment services to your sector. We offer a variety of solutions for professional financial advisers. If you’d like tailored advice as to how we could help you successfully manage your clients’ wealth, please contact us.

Yes, we can. We currently have over £8 billion worth of investment under management for over 2000 registered charities and trusts in the UK alone. Learn more about our specialist investment services for charities or contact us to see how we could help you.

Yes. We specialise in offering international banking solutions to people who are moving to or from the UK or who are looking to bank offshore.

Some of our products and services are not available in particular countries. If you’re not a resident of the UK, the best way to find out how we can help you is to contact us.

Barclays Stockbrokers offer a variety of accounts and services to individuals, joint account holders, investment clubs and companies. You can open an account online, by post or over the phone.

It’s free to register for all of our accounts, and you must be over 18 and resident in the UK to apply. You’ll also need to have a UK bank or building society account that is compatible with direct debits.

Find out more about Barclays Stockbrokers accounts.

We offer a wide variety of execution-only products and services. You can find out all about our solutions in the self-directed trading and investments section of this site.

Yes, many of our accounts can be held under individual or joint names.

Yes. Depending on your needs, we may be able to offer you products and services offered by other institutions to help you achieve your financial goals.

Please complete our online form. Your comments will be reviewed in detail and we will respond to you as soon as possible.

We have designed all of our banking and investment solutions to match different financial requirements and personal circumstances. If you or your company are not eligible for a specific product or service, it’s likely to be because there are others from across the Barclays Group that would be more appropriate for your needs.

In addition, not all of our products and services can be offered in every country due to local regulations.

If you think you may not be eligible for a particular product or service offered by Barclays Wealth, please contact us. If appropriate, we will be happy to put you in touch with other members of the Barclays Group who may be able to help you.

In some cases, there is, but this varies across different products and services. Where a minimum requirement applies, we will always endeavour to make this clear to you. If in doubt, please feel free to contact us for more information.

Yes, if you are coming to the UK to study from overseas. Take a look at our international student solutions or contact us for more information.

International Bank Account Numbers (IBANs) have been introduced to standardise the identification of bank accounts around the world. It does not replace your existing bank sort code and account number(s). To find out what your IBAN is, look on your paper statement – it usually sits near your name and address along with the SWIFT code.

You may be asked to quote a SWIFT code when, for example, you are receiving money from abroad. For Barclays UK this is BARCGB22.

Due to new regulations, IBAN and SWIFTBIC are now required on all international payments to and from Europe. Learn more about IBAN and SWIFTBIC codes.

We offer an easy-to-use internet banking system called International Corporate e-Banking (ICeB).

If you have a query about using ICeB, see the section below. If you can’t find the answer that you’re looking for, please contact us.

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International Corporate e-Banking (ICeB)

Q1: Can I view an online demo of ICeB?
Q2: Where will my staff find support and guidance while using ICeB?
Q3: How do I contact the ICeB helpdesk?
Q4: I want to find out how ICeB could benefit my organisation. How can I do this?
Q5: What happens if I lose my Smartcard?
Q6: Why is the passcode sent to the user’s home address and not to the business address?
Q7: What happens if I input my passcode incorrectly?
Q8: When is the ICeB system available?
Q9: Can the system be used remotely? 
Q10: What’s the difference between System Administration and Client Administration?
Q11: How do I monitor user activity on ICeB?

Yes, our online demo will let you see how ICeB looks and the types of functions it can perform.

We will give you a set-up and user guide that contains all the information you need to get your staff members up and running on ICeB. We also provide ongoing support online, which you can access by selecting Help from the top left of the screen in ICeB. This will give you assistance that’s relevant to the page you are viewing at the time.

The helpdesk is open Monday to Friday, 8.30am to 6.00pm UK time. All customers can email the helpdesk at bbcc.iceb@barclays.co.uk

Alternatively, you can call the office where you hold your account:

London (Knightsbridge): Tel: +44 (0)1606 844 089*

Jersey: +44 (0) 1534 813 600*

Guernsey: +44 (0) 1481 70 2824

Isle of Man: +44 (0) 1624 684 448

Gibraltar: +350 50951, or if calling from Spain Tel: 9567 50951

Hong Kong: +852 2903 2817 (HKT 9:00am to 1:00am next day)

All calls may be recorded so that we can monitor the quality of our service and for security reasons.

You can contact us online, or call the International Banking centre where you hold your account:

London (Knightsbridge): +44 (0) 20 7114 7200

Jersey: +44 (0) 1534 812 000

Guernsey: +44 (0) 1481 705 600

Isle of Man: +44 (0) 1624 684 684

Gibraltar: +350 78565 or 956 778565 - from Spain

Hong Kong: +852 2903 2819 (HKT 9:00am to 1:00am next day)

For security reasons, please call the helpdesk as soon as possible to cancel the lost card and request a replacement. You should receive your replacement card within five working days.

For security reasons, Smartcards and passcodes should not be kept together, and passcodes should never be written down.

This is for security reasons. The Smartcard and passcode need to be kept separate as together they allow access to the user's accounts. As the Smartcard is sent to the business address, the passcode is sent to the user's home address.

You have five attempts to input the correct passcode. After five incorrect entries the Smartcard is invalidated. Please then contact the helpdesk and ask them to send you a new card. This should arrive within five days.

The ICeB system is available around the clock, seven days a week. However, some of the services delivered through ICeB rely on Barclays core banking systems being available.

Services that are available at all times are:

• System administration
• Balance and transactional reporting on sterling accounts
• Payment creation and approval within system
• Management information

Services with limited availability:

• Balance and transactional reporting on currency accounts, money market transactions and foreign exchange deal information. Available Monday to Friday, 7am to 7pm UK time.
• Payment execution and confirmation through system. Available Monday to Friday, 7am to 6pm UK time.
  

Provided that a user has their Smartcard, they can access ICeB from any PC that has a Smartcard reader and the ICeB software.

System Administrators manage ICeB. They oversee access to accounts and have the authority to create Client Administrators.

Client Administrators manage the accounts within ICeB according to the level of access assigned by the System Administrator. Client Administrator tasks may include viewing balances, transactional information and making payments.

ICeB provides an activity log that contains all User actions that affect the system’s data, including payment processing, logons, logoffs and management information downloads. Client Administrators can only see their own activity log, while System Administrators can see all activity logs.

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Contacting Barclays Wealth

Q1: Where can I find my nearest Barclays Wealth branch or office?
Q2: How can I contact the Barclays Wealth head office?
Q3: I’d like to obtain a copy of a Barclays Wealth report that I heard about in the media. Who do I contact about this?
Q4: How do I report a lost or stolen card?
Q5: How do I change my address details?
Q6: I’d like to receive a brochure about a particular product or service, who do I contact?
Q7: I’m a student looking for research materials, how can I find them?
Q8: I’m a journalist. How do I get in touch with your Media and PR team?

See our offices.

See our offices for all contact details for our head office in London, as well as our offices around the world.

You can download copies of all of our reports in our research and insights section. If you can’t find what you’re looking for, please contact us and we’ll do our best to help.

If you are an international banking client, please contact your banker directly or call +44 (0)162 468 4079.

If you are an institutional or intermediary client, please contact your relationship team directly or call +44 (0)162 468 4684.

If you are a UK Private Bank client, please call +44 (0)207 487 8777 or find us at Our Offices.

If you are an International Private Bank client, please contact your private banker immediately or find us at Our Offices.

If you don’t fall into any of the above categories, call +44 (0)1604 230 230.

If you hold a Cardholder Protection policy, you can cancel it by calling 0808 100 6667 (+44 1904 544 666 outside the UK). UK calls are free and you can reverse charges if you’re outside the UK.

All lines listed above are open 24 hours a day, seven days a week. Calls may be recorded and/or monitored for audit purposes. Please see our Privacy Policy for more information.

If you are an international banking client, please contact your banker directly or call +44 (0)162 468 4079.

If you are an institutional or intermediary client, please contact your relationship team directly or call +44 (0)162 468 4684.

If you are a UK Private Bank client, please call +44 (0)207 487 8777.

Calls may be recorded and/or monitored for audit purposes. Please see our Privacy Policy for more information.

You can request a brochure by completing our online contact us form.

If you’re looking for information about specific Barclays Wealth products and services, you can take a look at our site map to see if you can find the material you need. Alternatively, contact us and we’ll be happy to help you.

Our Media and PR team can be contacted on +44 (0) 207 114 9813 or +44 (0) 20 7114 7435.

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Careers at Barclays Wealth

Q1: Do you have any current job opportunities?
Q2: How can I send you my CV?
Q3: Does Barclays Wealth have a graduate programme?
Q4: Do you offer internships?

Q1: Do you have any current job opportunities?

All current vacancies are advertised at Barclays Wealth Careers. You can also search for roles by location, business area and/or role type.

Q2: How can I send you my CV?

New vacancies are advertised at Barclays Wealth Careers. Once you’ve found the role you’re looking for you can apply online and attached your CV.

Q3: Does Barclays Wealth have a graduate programme?

Yes we do. You can find out all about our programme at Graduate Careers.

If you have an MBA, you can apply for our specialised Associates Programme.

Q4: Do you offer internships?

Yes. We run a 10 week intern programme over summer, as well as a one week Spring Session for university students. You can find more about the programme and how you can apply on our Internships page.

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