Using the Barclays website

Minimum system requirements

This site is best viewed at a screen resolution of 1024 x 768 pixels or greater, and a minimum of 800 x 600 pixels.
With an increasing number of browsers and operating system combinations we have not been able to test all possible configurations. However, we have tested the most popular combinations used by our clients. These are:

Microsoft Windows XP

  • Microsoft Internet Explorer 6
  • Microsoft Internet Explorer 7
  • Mozilla Firefox 3.0

Microsoft Windows Vista

  • Microsoft Internet Explorer 7
  • Microsoft Internet Explorer 8
  • Mozilla Firefox 3.0
  • Google Chrome 1.0

Apple OSX

  • Apple Safari 3.0
  • Mozilla Firefox 3.0

You can find out which browser version you are using by following the relevant instructions for your browser below.

Microsoft Internet Explorer 6.0

1. Select ‘Help’ from the browser menus at the top of the window
2. Select ‘About Internet Explorer’, at the bottom of the menu
3. A pop-up window will display the type of browser you are currently using and the version number

Microsoft Internet Explorer 7.0 and 8.0

1. Select the 'Help' icon on the toolbar at the right of the browser window, this will open a small menu
2. Select ‘About Internet Explorer’, at the bottom of the menu
3. A pop-up window will display the type of browser you are currently using and the version number

Mozilla Firefox 3.0

1. Select ‘Help’ from the browser menus at the top of the window
2. Select ‘About Mozilla Firefox’, at the bottom of the menu
3. A pop-up window will display the type of browser you are currently using and the version number

Google Chrome

1. Select the blue spanner icon from the toolbar on the right of the browser window
2. Select ‘About Google Chrome’ from the menu
3. A pop-up window will display the type of browser you are currently using and the version numberCustomised browsers:

We also recommend that you regularly update your PC with any security patches that become available from your operating system manufacturer.

Security

The security of your financial information is very important to us, and we take every step to protect you online. We use the latest technology to ensure that our online service is safe and secure.

We’ve also compiled some security advice for you, which will tell you more about PC security, anti-virus protection, firewalls and downloads.

Phishing

We are aware that fraudsters are operating on the internet, with many scams targeting financial services organisations and their clients, especially via bogus or ‘phishing’ emails.

We will never send you an unsolicited email asking for personal security information. Please do not respond to any email that requests any of your security details. You can learn more about protecting yourself against bogus emails and recent online scams in our Security section.

If you receive a bogus email claiming to be from Barclays, please contact us to report it.

Cookies

Some Barclays pages use cookies to support your use of the site. They do not harm your system – they simply store or gather site information.
Cookies help you do things online, like remembering logon details so you don’t have to re-enter them when revisiting a site. Learn more about cookies.

Accessibility

We adhere to Web Content Accessibility Guidelines (WCAG), used to ensure web sites are designed and written in a way that makes them accessible to everyone.

  • where we use images, we use alternative text so that those people who cannot see the image can read the text
  • we only use strong colour contrasts
  • headings are used correctly to make them readable through screen readers
  • links do what they say. We don't use 'click here'
  • tables are laid out in tabular form with headings and summaries
  • we use style sheets to determine the presentation of our web site - this assists those using screen reading devices

The information here will help you make changes to your computer to make browsing easier.

To change font and colour settings:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click on 'Accessibility'
  • click in each of the three boxes to show ticks
  • click 'OK'.

Text with a sans serif font (such as Arial) is easier to read than a serif font (such as Times New Roman). To change the text font:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click 'Fonts'
  • in the 'Web page font' and 'Plain text font' lists, choose the fonts you would like to use
  • click 'OK'.

To enlarge the text:

  • on the 'Browser' menu click 'View'
  • click 'Text size'
  • choose the size of text.

To change the text colour and background colour:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click 'Colours'
  • deselect the 'Use Windows Colours' tick box
  • select the box next to 'Text' and choose a colour
  • click 'OK'
  • select the box next to 'Background' and choose a colour
  • click 'OK'.

To prevent graphics displaying:

  • under 'Tools', click 'Internet Options'
  • on the 'Advanced' tab, scroll down to the 'Multimedia' heading
  • click on the graphics options ('animations', 'videos' and 'pictures') to remove the ticks
  • click on 'Apply', and then click on 'OK'
  • if graphics still appear, select 'View' then 'Refresh' from the toolbar, or press F5.

To change the size of the window:

  • click 'View' then 'Full Screen' from the toolbar, or press F11.

If you’re having trouble finding what you’re looking for on the site, our Site Map should help you.

If you’re unable to view our site correctly, please ensure that your system meets our minimum recommended system requirements.

If you’re still having trouble, please contact us.

Please read the important
information before proceeding.